Shipping policy
Effective Date: January 4, 2025
At Smarthato Car Accessories, we aim to provide timely and reliable shipping for all our customers. This Shipping Policy explains how we handle shipping for orders placed through our website, smarthato.com. By making a purchase, you agree to the terms and conditions outlined in this policy.
1. Shipping Methods and Delivery Times
We offer a variety of shipping options to meet your needs. Delivery times vary based on the shipping method chosen and the destination of your order. Once your order is placed, you will receive an estimated delivery time for your selected shipping method.
- Standard Shipping: 5-7 business days (Domestic USA)
- Expedited Shipping: 2-3 business days (Domestic USA)
- International Shipping: Varies by country (typically 7-14 business days)
Please note that delivery times are estimates and may vary depending on factors such as holidays, weather, and shipping carrier delays.
2. Shipping Costs
Shipping costs are calculated at checkout based on your order’s weight, size, and delivery location. The total shipping charge will be clearly displayed before you complete your purchase. We offer free standard shipping on orders over $50 within the United States.
International orders may incur additional shipping charges, and the customer is responsible for any applicable customs duties or taxes upon delivery.
3. Order Processing Time
Orders are processed Monday through Friday, excluding holidays. Most orders are processed within 1-2 business days of receiving payment. If there are any delays in processing your order, we will notify you by email.
Please note that orders placed after 3:00 PM (Eastern Time) or during weekends may be processed the following business day.
4. Shipping to P.O. Boxes and APO/FPO Addresses
We currently do not offer shipping to P.O. Boxes or APO/FPO addresses. Please provide a physical address for shipping to ensure successful delivery.
5. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment through the carrier’s website.
If you have not received your tracking number or if you have any issues tracking your order, please contact our customer service team for assistance.
6. International Shipping
We are pleased to offer international shipping to select countries. Shipping fees, delivery times, and customs regulations may vary depending on the destination country. The customer is responsible for any import duties, taxes, or additional charges that may be incurred during shipping.
If your country is not listed as a shipping destination during checkout, please contact us for more information about international shipping options.
7. Shipping Restrictions
We currently only ship to addresses within the United States and select international locations. Certain products may be restricted from international shipping due to size, weight, or regulations. If a product is not eligible for shipping to your location, you will be notified during the checkout process.
8. Damaged or Lost Shipments
If your order is damaged during shipping, please contact our customer service team within 7 days of receiving your package. We may require you to submit photographs of the damage to assist with the claim process.
If your order is lost in transit, please reach out to us as soon as possible. We will work with the shipping carrier to locate your package and resolve the issue.
9. Shipping Issues and Address Changes
If there is an issue with the shipping address provided, such as an incorrect address or an undeliverable address, we will make reasonable efforts to contact you and resolve the issue. However, we are not responsible for delays or non-delivery caused by incorrect or incomplete shipping information.
Please review your shipping information carefully before completing your order to ensure it is accurate.
10. Contact Us
If you have any questions or concerns regarding our Shipping Policy, or if you need assistance with your order, please feel free to contact us:
- Email: info@smarthato.com
- Phone: (248) 347-0026
- Address: 21045 Woodland Glen Dr #201, Northville, Michigan
Thank you for shopping with Smarthato Car Accessories! We are committed to providing you with the best shopping experience and ensuring that your products arrive safely and on time.