Effective Date: January 4, 2025

At Smarthato Car Accessories, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund and return policy. Please read the details below for full information on how to return products and request a refund.

1. Return Eligibility

To be eligible for a return or refund, your item must meet the following criteria:

• The product must be unused and in its original condition.
• The product must be returned in its original packaging, including any tags or labels.
• Returns must be initiated within 30 days of the delivery date.

If the product does not meet these conditions, it may not be eligible for a return or refund. Please contact us before returning an item to ensure eligibility.

2. Non-Returnable Items

Certain products are non-returnable due to hygiene or safety reasons, including but not limited to:

• Personalized or customized products
• Clearance or sale items
• Opened or used products, including some accessories such as seat covers or floor mats that have been installed

If you are unsure whether an item is returnable, please contact us for clarification.

3. How to Initiate a Return

To initiate a return or exchange, please follow these steps:

1. Contact our customer service team at info@smarthato.com or call (248) 347-0026 within 30 days of receiving your order.
2. Provide your order number and details about the product you wish to return.
3. Our team will provide instructions on how to return the product and will confirm the return shipping address.
4. Once the return is received, we will inspect the item and notify you of the approval or rejection of your refund.

4. Return Shipping Costs

Customers are responsible for the return shipping costs, except in cases where the product is damaged, defective, or incorrect. If we are at fault, we will cover the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that the returned item is received. We cannot guarantee that we will receive your returned item if shipping is not tracked.

5. Refund Process

Once your returned item is received and inspected, we will process your refund. Refunds will be issued to the original payment method used at checkout. Please allow up to 5-7 business days for the refund to be reflected in your account, depending on your bank or payment provider.

If your refund is approved, you will be notified via email.

6. Exchanges

If you would like to exchange a product for a different item, you will need to return the original product for a refund and place a new order. Unfortunately, we cannot directly process exchanges. If the new item is of equal or greater value, we will charge you for the price difference.

7. Damaged or Defective Items

If your item is damaged or defective upon arrival, please contact us immediately. We will offer a replacement or a full refund for damaged items. To process the claim, please provide photos of the damage and the packaging.

8. Cancellations

Orders can be canceled before they are shipped. If you wish to cancel your order, please contact us as soon as possible. Once the item has been shipped, it will be subject to our return policy.

9. Contact Us

If you have any questions about our Refund and Return Policy or need assistance with a return, please feel free to contact our customer service team:

• Email: info@smarthato.com
• Phone: (248) 347-0026
• Address: 21045 Woodland Glen Dr #201, Northville, Michigan

Thank you for shopping with Smarthato Car Accessories. We are committed to ensuring that you are completely satisfied with your purchase.